Shipping policy

Shipping Policy

Processing Time
Orders are typically processed within 2-3 business days, excluding weekends and holidays. During high-demand periods, processing times may be extended. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates
Shipping rates and delivery times vary based on your location and selected shipping method. Estimated delivery times are as follows:

• Standard Shipping: 5-7 business days

Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, or holidays.

Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

Shipping Address Accuracy
Please ensure that your shipping address is correct at checkout. Junamour is not responsible for orders shipped to incorrect addresses provided by the customer. If you need to make changes to your shipping address after placing an order, please contact us immediately at customerservice@junamour.com. Changes may not be possible once the order has been processed.

Lost or Stolen Packages
Junamour is not responsible for lost or stolen packages marked as delivered by the carrier. If you believe your package is missing, please check with your local post office or carrier service. We recommend selecting a shipping method with tracking and insurance for added security.

Damaged or Missing Items
If your order arrives damaged or missing items, please contact us within 30 days of delivery with your order number and photos of the damaged items. We will work with you to resolve the issue promptly.

For any further questions regarding shipping, please contact us at customerservice@junamour.com.